We have been repairing sewing machines since 1932, and most likely will never stop. It is one of the foundations of our business and a part we take great pride in. We have worked on every make and model there is and will be happy to work on yours. Whether it is a major repair or a simple cleaning and oiling, we help you and your machine.

HOUSEHOLD REPAIR FAQ's
Where do We Repair Household Machines?What Models Do You Repair?Do You Give Free Estimates?Can You Tell Me The Average Cost of Repair?Will You Load and Unload My Sewing Machines That I Bring In?Will I Have To Leave My Machine With You?What Accessories Do I Need To Bring With My Machine?I Have an Extended Warranty, Do I Have to Wait Like Everyone Else?How Will I Know When My Repair Is Complete?I'm Coming In From Out of Town, Can You Fix My Machine While I'm In Town?Is In-Home Service Available?

DOWNTOWN
1011 Truman Rd. KC MO
816 471 1276
E info@mosew.com
Directions

INDEPENDENCE
3010 S 291 HWY Independence MO
816 373 7997
E indy@mosew.com
Directions

JOHNSON COUNTY
12046 W 95th St. Overland Park KS
913 722 6366
E lenexa@mosew.com
Directions

NORTH
210 NE Barry Rd KC MO
816 468 5799
E north@mosew.com
Directions

We Service and Repair All Makes and Models

That’s right, any sewing machine. No matter the age or condition we will work on it.

YES! FREE ESTIMATES ARE PROVIDED BEFORE WE WORK ON YOUR MACHINE

For most standard services we will be able to provide you an estimate at the time you drop off your machine. If your machine requires a more in-depth analysis to determine the estimate, our technicians will look at it and call you with an estimate. You can then decide if you want the machine fixed or not.We do not charge for our estimates. They have been, and always will be free.

SURE!

Here’s the average cost of repairs, sorted by machine type. Parts not covered under warranty or extended warranty are an additional cost to the prices provided.

Sewing MachinesEmbroidery Only MachinesSerger MachinesCover Stitch Machines
$70.00$90.00$80.00$80.00
Sewing and Embroidery Combo MachinesSerger and Cover Stitch Combo MachinesMulti-Needle Embroidery Machines
$90.00$100.00$240.00

YES! WE WILL UNLOAD AND LOAD YOUR MACHINE FOR YOU

Some machines are heavy, and we don’t want you to carry them in. Please come in FIRST and we will be more than happy to bring in your machine. We don’t want you to drop the machine or hurt yourself.

UNFORTUNATELY YOU WILL

We know this isn’t ideal for you, but it needs to stay with us. We do rent sewing machines at the downtown location if you need to borrow one. The household sewing machine rental rate is $35.00/week.

GREAT QUESTION!

Here is a general guideline for what our technicians like to have.

Sewing Machines

  • Foot Control
  • Power Cord
  • Standard Presser Foot

We do not need the free arm storage box, cover, packing material, or any extra Feet, thread or accessories unless you are having a problem with a particular thread or foot.

Embroidery Machines

  • Power Cord
  • Embroidery Hoop
  • Embroidery Unit (if separate from machine)
  • Embroidery Foot
  • Embroidery Software if necessary to run your machine

We do not need the free arm storage box, cover, packing material, or any extra Feet, thread, accessory, or embroidery design unless you are having a problem with a particular thread or design.

Multi-Needle Embroidery Machines

  • Power Cord
  • Embroidery Hoop
  • Embroidery Thread
  • Embroidery Bobbin Thread
  • Embroidery Software if necessary to run your machine

We do not need the free arm storage box, cover, packing material, or any extra Feet, accessory, or embroidery design unless you are having a problem with one in particular

Sergers and Coverstitch Machines

  • Foot Control
  • Power Cord
  • Standard Presser Foot

We do not need the free arm storage box, cover, packing material, or any extra Feet, accessory, or embroidery design unless you are having a problem with one in particular

NO! JUMP AHEAD IN LINE IF YOU HAVE A PRIORITY PLUS, GOLD STANDARD, OR LOVE OF SEWING MEMBERSHIP

Priority service is included in the price for all extended warranties.

YOU WILL RECEIVE PHONE AND E-MAIL NOTIFICATION WHEN YOUR REPAIR IS COMPLETE

When your machine is ready for pickup we will call and send you an e-mail notification of the work we performed and the total charges.

MAYBE!

These cases are handled on an individual basis. Please contact the manager of the store you want to bring it to and we will see if that’s possible. Hint: The downtown store is your best option because they have the most technicians.

YES! YES IT IS!

We will come to your home if you can’t drop off your machine for repair. You may have to wait a little longer for us to get to you, and it may cost you a little bit more, but we completely understand if you are not able to bring in your machine.

Below is how we determine our in-home service call rate, feel free to use the calculator to get an idea of how much it would cost.

(Distance in Miles to Home/Business from 1011 E. Truman Road x 1.2) + (Driving time to Home/Business in minutes x $2.00) Ex. Business A is 26 miles away and takes 45 minutes to get to. Therefore the service charge is (26 x 1.2) + (45×2) = $31.20 + $90.00 = $121.20

Service Rate

Service rate is $60.00 per hour, and billed in half-hour increments. The minimum charge is $30.00 (half-hour).

Have a quick question?

Just send us a message with details about your machine and issues you’re having, we’ll get back to you as soon as possible.

 

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